What happens if one of my sales are refunded?

Most refunds fall under one of these categories:

• Clip technical or access problems;
• Content misrepresentation;
• Billing Errors;
• Violation of website policies;
• Fraudulent activity;

When a sale is refunded, that amount is subtracted from your commission and the customer loses access to the purchased clip/content that has been refunded.

You can pull a Refund Report in the Creator Admin by following the steps below:

1. Go to SALES > RUN REPORT and select 'Refunds and Chargebacks'

2. Choose the date range you're interested in and then click 'Run Report"

If you have a specific order that you would like to know more about, provide the Sales Order number to our Creator Experience team to look into it for you!