How do I manage my custom jobs?

You can view, accept, produce, and deliver custom clip requests from the Custom Clips Dashboard - https://customs.clips4sale.com/admin/customs



What is the Custom Clip Order Form?

It’s a customizable menu that allows customers to order custom clips through Chat. You set your prices and options, and customers build their order from your custom clip menu. 


Go here to set your Custom Clip Order Form: https://customs.clips4sale.com/admin/settings  

 

What can I customize on my menu?

You can set:

  • Per-minute base price (calculated in 5-minute blocks: 5min, 10min, 15min, 20min, etc.)
    • Base price per minute: $0.01 – $9,999.99
  • Minimum/maximum video lengths.
    • Minimum duration: 5 – 120 minutes
    • Maximum duration: 5 – 120 minutes (must be ≥ minimum duration)
  • Custom add-ons with individual prices.
  • Priority delivery options (24 hours / 1 week / 2 weeks).
    • Priority delivery (24 hours) price: $0 – $9,999.99
    • Priority delivery (1 week) price: $0 – $9,999.99
    • Priority delivery (2 weeks) price: $0 – $9,999.99
  • Resolution pricing (HD default + 4K upcharge).
    • HD video upgrade price: $0 – $9,999.99
    • 4K video upgrade price: $0 – $9,999.99
  • Exclusivity price (optional).
    • Exclusivity multiplier: 1x – 5x
  • Private creator notes up to 5,000 characters (visible only to you and Compliance)

 

How do I share my custom form with customers?

You can share your unique customs link directly to customers via C4S Chat and Bulk Messaging.

 

When do I see customer orders?

Only after Moderation approves the customer-submitted custom form.
Creators cannot see pending compliance reviews.


Once it’s approved, it appears in the Jobs section of the Customs Admin under the Action Required tab - https://customs.clips4sale.com/admin/customs

 

Why is Compliance reviewing orders first?

To prevent the creation of prohibited content and ensure all requests follow our Terms of Service and Acceptable Use Policy. 


Compliance checks for each custom order:

  • Before you receive the customer’s request.
  • After uploading the completed custom clip, but before it’s delivered to the customer.

 

Can I adjust pricing after receiving a customer’s order?

Yes. You can adjust the final price within the allowed limits based on:

  • Negotiations in chat
  • Additional requests
  • Feasibility or complexity

Note: You should communicate the updated details and price to the customer via chat for their approval.

 

How does the customer pay?

Once you set the custom price, customers are prompted to pay for their custom in chat. They see a “payment required” banner with a pay now link. 


What is the commission rate for Custom Clip orders?

Creators earn 80% commission on all Custom Clip sales.



What happens after payment?

Once you receive the payment, the custom job will automatically be marked as PAID. 


Your delivery countdown begins when the customer makes the payment, not when you click Start. The default turnaround time is 4 weeks, unless you have offered the customer a faster delivery option.


The custom job is marked as Paid. Where can I see my earnings?

When a customer pays for a Custom order, your earnings will appear under Pending Income in Sales Performance on your CW Dashboard while the Custom is still unfulfilled.


Once you fulfill the Custom, the earnings will move from Pending Income to Income and will be included in your next payout.


In short:

  • Paid + not fulfilled: Pending Income
  • Fulfilled: Income


Please note: If the Pending Income line is not displayed, this means you do not have any pending Custom earnings. All fulfilled Custom earnings are included in your Income.


What is the delivery deadline?

You must deliver the final clip within 4 weeks of the order being confirmed unless the customer paid for priority delivery.

Paid priority delivery options include:

  • 24 hours
  • 1 week
  • 2 weeks


What if I miss the deadline?

As the delivery date approaches, you’ll receive an email reminder that the deadline is near and a refund may be issued if the clip isn’t delivered on time. If you need more time, you should discuss any extension with the buyer in Chat before the deadline.

 

How do I deliver the final clip?

You can upload the video (up to 50 GB, supported formats only) through the Custom Job dashboard - https://customs.clips4sale.com/admin/customs


The clip will undergo Compliance review, and once approved, the customer will receive an automatic notification with the download link via Chat.

 

What if an order is rejected by Compliance?

You will receive a rejection notice with the reason so you can make adjustments and resubmit the metadata or the clip.


Will I be reminded about pending custom orders?

Yes. You can use the Custom Jobs tracking interface to monitor all your pending custom orders: https://customs.clips4sale.com/admin/customs 


You will also receive an email notification 7 days before the custom is due, reminding you to submit the clip. If it isn’t delivered by the deadline and any extensions are not communicated to the buyer, a refund may be issued and the sale could be forfeited.

 

Can I add private notes to an order?

Yes. There is a private “Creator Notes” field visible only to you and our Compliance team.
Use it for:

  • Personal reminders
  • Constraints
  • Safety notes
  • Clarifications



Related Article(s)

Custom Clips - Creator Walkthrough